24/7 Multilingual Healthcare Triage & Patient Scheduling Copilot
14,000+ monthly clinical triage inquiries resolved with 99.4% intent accuracy
Designed and deployed an intelligent conversational AI agent compliant with privacy guidelines, handling medical triage questionnaires, specialist appointments, and automated lab report deliveries.
Explore high-resolution screens and interfaces built for OmniCare Health Network
24/7 Clinical Triage Console & Patient Scheduling Stream
Why the client sought a custom engineering partner
Call center teams were overwhelmed by over 600 daily calls regarding physician availability, symptom inquiries, and lab status. Patients suffered long wait times, leading to missed appointments and clinical friction.
Architecting a bespoke digital ecosystem
We architected an intelligent conversational agent integrated into their website, WhatsApp, and hospital telephone PBX. The bot guides patients through structured triage protocols, books appointments directly into the hospital EHR, and securely sends encrypted lab results upon two-factor verification.
Conversational Triage Agent
Context-aware conversational engine trained on clinical intake protocols with multilingual support (English, Sinhala, Tamil).
EHR Calendar Sync
Bi-directional integration with existing hospital management software to lock slots in sub-second time.
Secure 2FA Vault
Zero-knowledge verification flow verifying patient identities prior to dispatching encrypted medical reports.
"The patient experience has completely elevated. Night-time inquiries and emergency directions are delivered instantaneously without putting strain on our nursing staff."
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